Terms of Service

These Terms of Service ("Terms") govern access to and use of the Runars platform, Inference API, and related services provided by ARS Technologies Inc. ("Runars", "we", "us"). By creating an account, using an API key, or using the Services, you agree to these Terms on behalf of yourself or the organization you represent. If you are accepting on behalf of an organization, you confirm you have authority to bind it.

1. Accounts and organizations

• You must provide accurate account information and keep your credentials secure.
• You are responsible for all activity under your API keys. Treat keys as secrets; do not embed them in client-side code or commit them to source control.
• Organization owners and admins are responsible for managing member access, including promptly removing members who no longer require access.
• You must be of legal age and capacity to form a binding contract to use the Services.

2. Acceptable use

Your use of the Services must comply with our Acceptable Use Policy, which prohibits unlawful, abusive, or harmful activity. Violations may result in suspension or termination.

3. Billing and payments

• Usage is billed per token at the rates published in the model catalog, in Canadian dollars.
• The platform operates on prepaid credits. Auto-reload can be configured to replenish a balance when it falls below a threshold.
• Payments are processed by our payment processor; prices are exclusive of applicable taxes unless stated otherwise.
• Unused prepaid credits do not accrue interest. Balances may be non-transferable between organizations.
• We may correct billing errors and adjust mispriced rates prospectively; material rate changes are communicated in advance.

4. Rate limits and fair use

Service plans include rate limits by tier. You may not circumvent rate limits, resell access without a written agreement, or use the Services in a way that degrades other customers' experience. We may throttle, suspend, or terminate accounts for abuse, non-payment, or violation of our Acceptable Use Policy.

5. Service availability

We aim for high availability but the Services are provided on an "as is" and "as available" basis without warranties of uninterrupted operation. Scheduled maintenance and incidents are posted on our status page. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

6. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our aggregate liability arising out of or relating to the Services is limited to the amounts you paid us in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under law.

7. Intellectual property

You retain all rights to the content you submit to the Services ("Customer Content") and to outputs generated for you. You grant us a limited licence to process Customer Content to provide the Services. We retain all rights in the platform, software, brand, and documentation.

8. Termination

You may stop using the Services and close your organization at any time from the dashboard. We may suspend or terminate accounts that violate these Terms or the Acceptable Use Policy, or for non-payment. Upon termination, your remaining prepaid balance will be handled in accordance with our refund policy and applicable law.

9. Privacy

Our collection and use of personal information is described in the Privacy Policy, which forms part of these Terms.

10. Governing law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law rules. The parties submit to the exclusive jurisdiction of the courts located in Alberta, Canada.

11. Changes to these Terms

We may modify these Terms. If a change materially reduces your rights, we will provide notice (for example, by email or in-product notice) at least 30 days before it takes effect. Continued use after the effective date constitutes acceptance.

12. Contact

Questions about these Terms: legal@runars.ca